IT Support Services
Personal Service – in more ways than one
At Pro Drive, we appreciate that no two businesses are the same. That’s why our Support Services are bespoke. We develop Services to work for your business – no one else’s. Only by focusing on your needs, can we offer the comprehensive levels of support that will give your organisation the maximum operational efficiency it requires. And by so doing this increases productivity, helping you grow.
Outsourcing business lets you get on with business
An organisation has to balance many things. We don’t think its IT should be one of them. By outsourcing IT, you can get on with what you do best – the day-to-day running of your business. Pro Drive will make sure that your IT delivers the best performance possible, and will help you plan the development of your network. We’ll even work with you to help you define your IT budgets – giving you more productivity for your pound.
Working with you – not for you
Of course, some businesses will have their own, in-house IT department – and we’re happy to be part of it. Our extensive range of bespoke Services can help add even more performance and efficiency to a company’s IT estate, as well as providing knowledge in specialist areas. And by complimenting your existing team, we aim to maximise your investment by developing a tailored support service, created around your specific objectives.
Tools of the trade – but only the best
At Pro Drive we dislike the term ‘IT Support’ – it implies it is acceptable for things to go wrong. The best support is when there is no need for support – and by that we mean there is no interruption. Because that allows you to get on with business. Pro Drive uses industry leading monitoring tools to look after you mission critical infrastructure. And by identifying problems before they affect your business, everyone is happy.
All Pro Drive Service Contracts include:
- Guaranteed response times
- Regular review meetings and management reporting
- A commitment to exceptional customer service
Our range of tailored support services include:
- Helpful service desk – business hours and 24/7
- Onsite support services
- IT Manager Support
- Your own service desk – supported by Pro Drive
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