Support Contracts

Our business lets you get on with business

An organisation has to balance many things. We don’t think its IT should be one of them. By outsourcing IT, you can get on with what you do best – the day-to-day running of your business.

Pro Drive will make sure that your IT delivers the best performance possible. Both our PROtect and PROactive Support Contracts will help you plan the development of your network, and we’ll even work with you to help you define your IT budgets – giving you more productivity for your pound.

All Pro Drive Support Contracts include:

• Guaranteed response times
• Access to a Support Manager and Customer Account Manager
• Regular review meetings and management reporting
• A commitment to exceptional customer service

Our standard PROtect Contract includes:

• Remote or on-site engineer to fix faults as necessary
• Routine network administration including adding users and security changes
• Remote monitoring of Servers, PCs and backup systems

PROactive – even more support for business

Although our PROtect Contract offers a comprehensive range of Support Services, we know there are times when we have to deliver even more. Some of our clients’ IT requirements demand that we provide scheduled, on-site engineer time, sometimes, all the time.

For situations such as this there is our PROactive Contract, which includes a vast range of options and response times and even 24/7/365 on-call cover. All designed to make sure your business gets the best from our business.