IT Helpdesk Engineer

Due to continued growth we are looking for 2 additional 1st line Helpdesk engineers. This exciting role is for ambitious candidates who have a hunger to rapidly develop new skills, technical knowledge, and an understanding of service delivery to provide a springboard for a successful IT career. The ideal candidate will share our core values:

• We seek Fair and balanced relationships
• We are Passionate about getting things done
• We want to Learn about new ideas
• We have Fun together and support one another
• We Care about doing a brilliant job
• If we Delight our clients we’ll succeed

Main purpose of the role

Providing exceptional customer service and technical support to our client base.

Main duties and responsibilities

  • Providing end user, cloud and infrastructure support and management
  • Working with senior engineers on escalated tickets
  • Delivering exceptional levels of customer satisfaction
  • Work with the team to help grow our business
  • On-site rotation at a prestigious client in central London
  • Delivering exceptional levels of customer satisfaction

Knowledge, skills and personal qualities

  • Enthusiasm and a willingness to learn
  • A team player who enjoys working with and supporting colleagues
  • Exceptional customer service and communication skills
  • Full driving licence and own transport

Experience in the following would be an advantage

  • Experience in an IT support role
  • Working with the following technologies:
    • Active Directory & Windows Server
    • Azure Active Directory
    • Exchange Server
    • Office 365 Exchange Online
    • Office 365 SharePoint Online
    • Remote Desktop Services
    • Windows 10 desktop
  • Network troubleshooting
  • Autotask or Connectwise Service Management
  • Remote monitoring and management (RMM) system

Benefits

Our fantastic range of benefits includes self-study days, life insurance, free parking, a cycle to work scheme and some amazing perks for outside of work including discounts and free phone insurance. View them all here!

Salary

£18K-£23K depending on experience

Apply now

**Note to Recruiters**

We DO NOT accept unsolicited calls. All recruiters making unsolicited calls will be added to a blacklist and we will NOT enter into a business arrangement with your company in the future.