IT Helpdesk Engineer
As an IT Helpdesk Engineer at Pro Drive, you will be providing exceptional customer service and technical support to our client base.
What will your day look like?
- Providing end user, cloud and infrastructure support and management to our diverse client base
- Mentoring Junior Helpdesk Engineers
- Updating and creating new process/solution documentation
- Working with 3rd party vendors
- Working with senior engineers on escalated tickets
- Delivering exceptional levels of customer satisfaction
- Work with the team to help grow our business
About you
Pro Drive genuinely care about our staff and our clients and we want to work with people who are motivated by this and our other core values. In return we offer a great opportunity for you to grow your career and we believe we provide a great environment for ambitious individuals.
What we are looking for:
- Enthusiasm and desire to learn and embrace new challenges
- A passion for new and exciting tech
- Meticulous attention to detail
- Exceptional customer service and communication skills
- You can take the client perspective and ‘put yourself in their shoes’
- A team player who enjoys working with and supporting colleagues
- Experience in an IT support role, preferably working with or performing the following:
- Active Directory & Windows Server
- Azure Active Directory
- Exchange Server
- Office 365 Exchange Online
- Office 365 SharePoint Online
- Remote Desktop Services
- Windows 10 desktop
- Network troubleshooting
- Use of professional service automation (PSA) and remote monitoring and management (RMM) systems
- Full driving license and own transport essential
About us
At Pro Drive we strongly believe that providing a first class service to our clients starts with a happy, motivated and energetic team. One of our core values is that we “We have Fun together and support one another”. This is something you will see throughout day to day life at Pro Drive.
We also like to challenge our staff with a big focus on personal development. We take pride in their progression and we always aim to promote from within. Don’t just take our word for it – see what our employees have said about us on GlassDoor.
Our core values:
- We seek Fair and balanced relationships
- We are Driven to get things done
- We want to Learn about new ideas
- We have Fun together and support one another
- We Care about doing a brilliant job
- We always put ourselves in our clients’ Shoes
Salary
£22K-£26K depending on experience.
Benefits
- Flexible working – from home or the office
- Every other Friday afternoon off (for full time staff)
- Mental health support
- We pay for your annual flu vaccine if you wish to have one
- Life insurance scheme
- Online GP and health advice
- Electric vehicle salary sacrifice scheme
- 10 self-study training days per year
- The opportunity to attend training days and courses with our technology partners
- Cycle to work scheme
- Regular social events and activities
- Some amazing perks for outside of work including mobile phone insurance, discounts at restaurants, great prices on cinema tickets, plus loads more. Find out more here.
