1st Line Support Engineer
As a 1st line Support Engineer at Pro Drive, you will be providing exceptional customer service and technical support to our client base.
What will your day look like?
- Providing end user, cloud and infrastructure support and management to our client base
- Working with senior engineers to resolve high-level escalations and gain exposure to more complex environments.
- Delivering exceptional levels of customer service and maintain high standards of communication and satisfaction.
- Identify opportunities to streamline processes and proactively improve client environments
- Actively contribute to the growth of our business by sharing knowledge and supporting your colleagues.
About you
Pro Drive genuinely care about our staff and our clients and we want to work with people who are motivated by this and our other core values. In return we offer a great opportunity for you to grow your career and we believe we provide a great environment for ambitious individuals.
What we are looking for
- Enthusiasm and desire to learn and embrace new challenges
- A passion for new and exciting tech
- Meticulous attention to detail
- Exceptional customer service and communication skills
- You can take the client perspective and ‘put yourself in their shoes’
- A team player who enjoys working with and supporting colleagues
- Full driving license and own transport
Experience
Experience in an IT support role, preferably working with the following technologies:
- Microsoft 365
- Azure Active Directory
- Exchange Online
- Active Directory & Windows Server
- SharePoint Online
- Azure Virtual Desktop
- Remote Desktop Services
- Windows 10 / 11 Desktop
- Windows Defender
- Watchguard firewalls (or similar)
- Datto BCDR or other backup and recovery systems
- Network troubleshooting
- Autotask or similar Service Management / PSA systems
- Remote monitoring and management (RMM) systems
About us
At Pro Drive, we believe providing a first-class service to our clients starts with a happy, motivated, and energetic team. We challenge our staff with a big focus on personal development, pride ourselves on internal progression, and foster an environment where everyone supports each other.
We operate a 9-day fortnight, giving you an extra day off every other week, without affecting our standard 21 days of holiday (excluding bank holidays), so you can recharge while still achieving your professional goals.
Don’t just take our word for it – see what our employees have said about us on GlassDoor!
Our core values
- We seek Fair and balanced relationships
- We care about the details and doing a brilliant job
- We always put ourselves in our clients’ shoes
Salary
£23K-£27K depending on experience.
Benefits
- 9-day working fortnight (for full-time staff)
- Flexible working – from home or the office (some days in office mandatory)
- Free coffee, tea and snacks in office
- Mental health support
- Annual flu vaccine reimbursement
- Life insurance scheme
- 10 training days per year
- Opportunity to attend training and courses with our technology partners
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Regular social events and activities
- A range of perks outside of work (discounts at restaurants, great prices on cinema tickets, and more
