Senior IT Helpdesk Engineer

As a Senior IT Helpdesk Engineer at Pro Drive, you will be providing exceptional customer service and technical support to our client base, whilst developing and deploying systems to automate and improve efficiency of our management tools. You will also be an escalation point from Helpdesk Engineers.

What will your day look like?

  • Providing end user, cloud and infrastructure support and management to our diverse client base
  • Proactively improving customer networks and management systems
  • Troubleshooting issues escalated from the service desk
  • Rotation on a 24/7 on call schedule
  • Mentoring Helpdesk Engineers
  • Delivering exceptional levels of customer satisfaction
  • Work with the team to help grow our business

About you

Pro Drive genuinely care about our staff and our clients and we want to work with people who are motivated by this and our other core values. In return we offer a great opportunity for you to grow your career and we believe we provide a great environment for ambitious individuals.

What we are looking for:

  • Enthusiasm and desire to learn and embrace new challenges
  • Ambitious IT professional keen to invest in new skills for their future career
  • Meticulous attention to detail
  • Exceptional customer service and communication skills
  • You can take the client perspective and ‘put yourself in their shoes’
  • A team player who enjoys working with and supporting colleagues
  • Experience in an IT support role, preferably at a Managed Service Provider
  • Full driving license and own transport essential
  • Managing, troubleshooting and deploying (essential):
    • Active Directory & Windows Server
    • Azure Active Directory
    • Exchange Server
    • Office 365 Exchange Online
    • Office 365 SharePoint Online
    • Remote Desktop Services
    • Windows 10 desktop
  • Managing, troubleshooting and deploying (advantageous):
    • Datto backup and recovery services
    • Datto networking
    • Mimecast email security
    • Sophos Endpoint and Server Security
    • Watchguard Firewalls
  • Autotask or Connectwise Service Management
  • Remote monitoring and management (RMM) systems
  • Working with a change management process

About us

At Pro Drive we strongly believe that providing a first-class service to our clients starts with a happy, motivated and energetic team. One of our core values is that we “We have Fun together and support one another”. This is something you will see throughout day-to-day life at Pro Drive.

We also like to challenge our staff with a big focus on personal development.  We take pride in their progression and we always aim to promote from within.  Don’t just take our word for it – see what our employees have said about us on GlassDoor!

Our core values:

  • We seek Fair and balanced relationships
  • We are Driven to get things done
  • We want to Learn about new ideas

  • We have Fun together and support one another
  • We Care about doing a brilliant job
  • We always put ourselves in our clients’ Shoes


£28K-£36K depending on experience.


  • Flexible working – from home or the office
  • A nine-day working fortnight (for full time staff)
  • Mental health support
  • We pay for your annual flu vaccine if you wish to have one
  • Life insurance scheme
  • Electric vehicle salary sacrifice scheme
  • 10 self-study training days per year
  • The opportunity to attend training days and courses with our technology partners
  • Cycle to work scheme
  • Regular social events and activities
  • Some amazing perks for outside of work including mobile phone insurance, discounts at restaurants, great prices on cinema tickets, plus loads more.

**Note to Recruiters**

We DO NOT accept unsolicited calls. All recruiters making unsolicited calls will be added to a blacklist and we will NOT enter into a business arrangement with your company in the future.